 |
 |
Experience Means Quality |
FAQ
Sewing a custom-made traditional African dress or shirt for your special occasion often leads to weeks of planning ahead of time. We have compiled below a set of frequently asked questions we get from our clients - especially, first time clients.
Q. Where can I buy African fabric from?
A: Look through the classified ads in Ethnic Newspapers such as the Ghanaian News and the Nigerian Canadianews. These two newspapers are found at most African Grocery stores in the GTA.
Q. How long
does it take to sew a dress?
A: The usual turn around time is between 7-10 days, based on
first-come-first serve basis. It is however possible to finish your
dress within a week or earlier.
Q: How about if
I want my dress EXPRESS?
A: Express jobs take 2 days. This means you are jumping to
the front of the line, ahead of other customers. Express jobs attract an
extra fee of $15.00 per job on top of the regular fee.
Q.
What criteria do you use to charge your customers?
A: It depends. Our fees are broken into two parts. Service
charge and cost of goods to sew the dress. For a popular
request like Kaba & Slit and Lace dresses, the service
charge to sew the dress is $50.00 and the cost of goods to sew the dress
is $20.00, making the overall cost of the dress to be $70.00.
Q: Can I negotiate the total service charge?
A: No! But you can bring your own lining, thread,
hooks, buttons, zips, stiff and any other accessories and pay only the
service charge component of the total fees. If you choose to do this, let
us know ahead of time. It will, however, be your responsibility to bring
all the components needed to sew your dress, if this is the route you
choose.
Q. Is your place accessible by public
transportation?
A:
Yes. Call and we will give you directions.
Q: How much experience do you have. Can I trust you?
A: I have over 18 years experience sewing African attires for
satisfied customers in Africa and Canada. Most of our customers are repeat
customers and over 80% of our business in the Greater Toronto Area is
obtained through referrals from satisfied clients.
We have available, album portfolio of satisfied customers, if you
desire to see.
Q: I'm not sure what style to sew. Can you help?
A: Yes. We have a wide selection of styles and magazines for you to
choose from. We will help you select a style that you like and we will sew
to your fitting.
Q.
After you finish sewing my dress, can I send someone to pick it up for me?
A: Clients are expected to try all
finished custom-made dresses on in our studio so that any adjustments can
be made to fit the finished material to your satisfaction.
We don't encourage customers to send others to collect their
finished products for them. Any customer who refuses to try on their dress
in our studio and takes it away does so with the understanding that,
should anything be structurally wrong with the dress, we are not to be
held liable. We give every customer the opportunity to try on their dress
in our studio so that
any adjustments can be made. In fact, we stand by our motto: "We
Customize to Fit You."
|
WE CUSTOMIZE TO FIT YOU: |
|
© kabalady - 2008 |